Today we are going to discuss how to go about vetting a reputable repair facility for when your vehicle has been damaged. We have listed a few important factors to consider:
During this process you should be aware of the following terms:
A lifetime warranty should be one of the biggest factors in the in choosing a repair facility. If the shop isn’t willing to warranty the repairs for the life of the vehicle, that should be an immediate red flag. One thing to consider on the warranty though is how enforceable is it. Often, after a major hail event, multiple new shops pop up out of nowhere only to leave when the majority of the work is done. If someone offers a lifetime warranty, but 6 months later they are nowhere to be found, that warranty isn’t worth much.
Cars are becoming more and more advanced every year. Customers are demanding safer, more fuel-efficient cars, and this requires exotic metals. There are more cameras and computers in vehicles than ever before. Each manufacturer has stringent guidelines that must be followed in order to make sure your vehicle is repaired to these exact standards. It is essential to ask any repair facility you are considering if they have a general I-CAR certification, and if they have a certification for the brand of vehicle you have.
On the repair side, technology is growing by leaps and bounds as well. Camera based computerized paint systems ensure that if a panel needs to be painted, the color will match perfectly. Pre and Post computer scans should be performed to make sure that obstacle avoidance and back up cameras are calibrated perfectly. “Smart” welders should be used that automatically calculate for various types of metal thickness, and metal types. Unfortunately, this equipment is not cheap, so it’s worth asking any repair facility you are considering if they have invested in this advanced equipment.
This is something be gauged by seeing the shop in person and reading customer reviews. Cleanliness is a big factor, and not just for aesthetics. If a shop is messy, new parts might get damaged, which will slow repairs. It could also mean that your vehicle isn’t covered properly during the repair process allowing dust and dirt to get into the interior. A clean, well-organized shop is a sign it is well run and efficient and will care as much about your vehicle as you do.
Any reputable shop should be willing to up update you as often as you want during the repair process. Between supplement requests, damaged parts, and various other factors, it’s important to stay in the loop on how far along your vehicle is in its repair cycle so that you can plan around that. If a shop isn’t willing to provide those updates along the way, that is a red flag.
It’s worth understanding what type of insurance coverage any shop you are considering has. Just assuming they have proper insurance in case something happens to your vehicle because of the work they performed is a mistake.
Check out other customer’s experience. A reputable shop will always do their best to give their customers a great experience. The shop you consider should have a high average review score.
There is a lot to consider when finding a repair facility. Taking it step by step using the information above will help educate and guide you through the experience. We here at Axiom are committed to educating and empowering everyone to make an informed decision when it comes to vehicle repair.
Get more information on how we can help: visit www.axiomrepair.com now.